Installation steps
- 1
Open Settings from the device portal or system menu.
- 2
Confirm the network is connected and the date and time are correct.
- 3
Open the server or portal settings and enter the portal address supplied by support.
- 4
Save the change and restart the portal when prompted.
- 5
Wait for the menu to load, then test navigation and playback with the remote.
Useful MAG Device tips
- Do not post your MAC address or portal URL publicly.
- If the portal does not load, verify DNS and time settings before resetting.
- Older MAG models may not support modern codecs or higher resolutions.
Need a hand with this setup?
Include the device model, application name and exact error wording when you contact support. Keep credentials private.